Shipping policy

Order processing time

All orders are processed within 1 to 3 working days (excluding weekends and public holidays) after payment is received. If exceptional circumstances prevent us from dispatching within this period, we will notify you in good time by email.

Shipping and delivery

Once your order has been dispatched, you will receive a shipping confirmation by email, possibly including a tracking number that you can use to track the shipment.

The estimated delivery time is usually:

  • Belgium: 1–3 working days

  • Other EU countries: 3–7 working days

Delivery times are indicative and may vary due to factors beyond our control, such as carrier delays, busy periods or customs checks.

Shipping costs

Shipping costs are clearly displayed during checkout, before you place your final order. Any free shipping promotions are also clearly stated.

Delivery address

Orders are delivered to the address provided by the customer during the ordering process. It is the customer’s responsibility to provide correct and complete address details.
SH Productions VOF is not liable for delays or undelivered orders resulting from incorrect or incomplete address details.

Undelivered or lost packages

If a package cannot be delivered and is returned to us because of an incorrect address or the customer’s failure to collect it in time, additional shipping costs may be charged for a new shipment.

In the event of loss during transport, we ask you to contact us as soon as possible, so that we can start an investigation with the carrier. In this case, always retain your shipping and order details.

Packages damaged on delivery

If your order arrives damaged, please contact us within 48 hours of receipt at support@activeandcomfort.com and, if possible, include photos of:

  • the damaged packaging

  • the damaged product

This enables us to assess the problem correctly and offer an appropriate solution.

International shipping

For international deliveries, additional costs, such as import duties, taxes or customs fees, may apply. These costs are borne entirely by the customer and are outside our responsibility.

Contact

For questions about shipping or delivery, you can always contact us at:
Email: support@activeandcomfort.com
Telephone: +32 472 52 37 30

Company details
SH Productions VOF
Company number: BE0776.470.548
Bosakkers 21, 9080 Lochristi, Belgium