Refund policy

We (SH Productions VOF, BE0776.470.548) operate a 14+14-day return policy. This means that you have 14 days to inform us of your decision to return the product after receiving your order, followed by a maximum period of 14 days to actually send the product back.

A proof of purchase or receipt is required.

You can contact us at:
Email: support@activeandcomfort.com
Telephone: +32 472 52 37 30
Address: Bosakkers 21, 9080 Lochristi, Belgium

Please note: returns must be sent to the following address:
Bosakkers 21, 9080 Lochristi, Belgium

If your return is accepted, we will send you instructions on how and where to send your package back.
For questions about returns, you can always contact us at support@activeandcomfort.com.

Damage and issues

Please inspect your order immediately upon receipt and contact us immediately if the item is defective, damaged or incorrectly delivered, so that we can assess the problem and provide an appropriate solution.

Exceptions / non-returnable items

Certain items cannot be returned, such as perishable goods (for example, food, flowers or plants), custom-made or personalised products, and personal care products (such as cosmetics).
Please contact us if you have questions or concerns about a specific item.

Exchanges

The fastest way to obtain the product you want is to return the item you received and, once the return is approved, place a new order.

European 14-day withdrawal period (14+14)

Under European regulations, the consumer has an initial period of 14 days to inform SH Productions VOF of their wish to exercise the right of withdrawal. This period begins on the day after delivery of the product, rather than at the time of purchase.

From the moment the consumer has informed SH Productions VOF of their decision to withdraw from the agreement, they have a further period of 14 days to actually send the goods back. It is sufficient for the goods to be sent within this period; they do not need to be received within this period.
Proof of purchase is also required here.

Refunds

SH Productions VOF will issue the refund. We will notify you once we have received and inspected your return, and let you know whether the refund has been approved.

The refund will be issued automatically through the original payment method, within 14 days after the customer has informed us of their wish to exercise the right of withdrawal, or immediately upon receipt of the return.

All costs associated with the return shipment are borne by the customer and will be settled through the original payment method.

If a replacement product is unavailable, a refund will be issued. No alternative product or credit voucher will be offered.

The model withdrawal form is available via the following link:
https://economie.fgov.be/sites/default/files/Files/Forms/Formulierherroeping.pdf

Please note that it may take some time for your bank or credit card company to process and post the refund.

Important points when returning items

  • Handle the goods only to the extent necessary to establish their nature, characteristics and functioning.

  • Make sure that the items are packed in watertight packaging (in a bag or box) and securely sealed with tape.

  • Always keep proof of postage with a tracking number. If the package is lost, this serves as proof that the return was sent.

If more than 15 working days have passed since your return was approved and you have not yet received a refund, please contact us at support@activeandcomfort.com.

Company details
SH Productions VOF
Company number: BE0776.470.548
Address: Bosakkers 21, 9080 Lochristi, Belgium
Email: support@activeandcomfort.com
Telephone: +32 472 52 37 30